1.1. This is the privacy policy for Global Crypto Offering Exchange Limited, and its related organisations (“GCOX”). Where this policy is in common use by separate organisations within GCOX, each organisation is responsible to you only to the extent of their own collection and use of your personal data, and their own actions.
1.2. This policy sets out the manner in which we collect, use, disclose and process your personal data when you: access or use our applications (including mobile and web-based applications) and services, or provide us with your personal data. In this policy, “we”, “us” or “our” refers to GCox.
1.3. By providing us with your personal data, you consent to our collection, use, disclosure and processing of your personal data in accordance with this policy. If you do not accept this policy, please DO NOT provide any personal data to us.
1.4. We may amend this policy from time to time without notice to you, in compliance with applicable data protection laws or as we update our data usage and handling processes. The updated policy will supersede earlier versions and will apply to personal data provided to us previously. The updated Privacy Policy will take effect when made available through
2.1. We collect personal data that is relevant to our business relationship with you. We may collect your personal data directly or indirectly through various channels, such as when you register for a user account on our applications, when you use our applications and services, or when you contact us.
2.2. The personal data we may collect from you includes but is not limited to: your name, address, identification numbers, contact information (such as email address, and telephone number); date of birth; images; IP addresses; and other transactional or financial information when you use or apply for our applications and services.
2.3. In certain circumstances, you may also provide us with personal data of persons other than yourself (such as your family members). If you do so, you warrant that you have obtained their consent to this policy, to provide their personal data to us.
2.4. You are responsible for ensuring that all personal data that you provide is true, accurate and complete, and to inform us of any changes to your personal data.
2.5. Your provision of personal data to us is voluntary and you may withdraw your consent for us to use your personal data at any time. However, if you do so, it may not be possible for us to contact you and/or provide products or services which you need from us.
3.1. We are committed to respecting your privacy and personal data. We collect, use or disclose your personal data for the purposes of servicing you, such as:
- Managing your relationship with us;
- Facilitating your use of our applications and services;
- Authenticating, operating and maintaining your user accounts
- Keeping you updated on the services and product offerings from us and our business partners through our applications;
- Assisting you with your enquiries and feedback; and
- Other reasonable purposes related to the above.
3.2. We may also use your personal data for purposes connected or relevant to our business, such as: complying with our legal obligations and requirements; enforcing obligations owed to us; accounting, risk management and record keeping; carrying out research, data, planning and statistical analysis; and staff training.
3.3. When using your personal data to contact you for the above purposes, we may contact you via regular mail, e-mail, SMS, telephone or any other means.
4.1. We will not sell, rent or trade your personal data to third parties.
4.2. We may disclose or share your personal data with our related organisations or business partners in connection with the above stipulated purposes. We may also disclose or share your personal data with third parties who provide necessary services to us, such as our service providers providing services such as hosting and maintenance services, data analytics, messaging, marketing, and other professional services.
4.3. We may also disclose your personal data as required or permitted by law, including to regulatory authorities or law enforcement.
5.1. We may transfer your personal data to any location outside of Singapore in connection with the above stipulated purposes. Where we transfer your personal data outside of Singapore, we will require foreign recipients of the personal data to protect the personal data in accordance with this policy and applicable data protection laws.
6.1. We will take reasonable precautions to safeguard your personal data that is in our possession or under our control. However, we cannot be held responsible for unauthorised or unintended access that is beyond our control, such as hacking or cybercrimes.
7.1. You may submit requests to us to access, correct or delete your personal data. Where required or permitted by law, we may decline your requests. Where permitted by law, we may also charge you a fee for responding to your requests.
7.2. If you have any concerns about this policy or how we handle your personal data, please contact our Data Protection Officer at [email protected]